To request a Cool:off refund simply head to and click 'Request Cool:Off refund' 

You'll then be asked to specify the reason for your refund request and enter the last 4 digits of your payment card for security. 

Once you've confirmed that you'd like to go ahead, a confirmation screen will be displayed and you'll receive an automated email containing details of your refund. 

Alternatively, if you have the Skiddle app then head to the 'My tickets' section and under the 'Options' click 'Cool:Off'. Again, for added security, you'll be asked to confirm the last 4 digits of the card used to make the purchase to proceed with the refund. (Please note: if you have paid using Android or Apple pay then you'll need to enter the last 4 digits of the card you have linked to this) 

If your card has been replaced then please call 03333 010101 for further assistance.