If you're seeing the following message when accessing your order for Elrow Halloween Haunted House, please do not worry! Your order is still live, and your ticket(s) will remain valid for the event.

The statement above will be shown within your order history as we've temporarily disabled all ticket barcodes from view and suspended the download option in order to prevent any unauthorised duplication prior to the event.

Your Elrow ticket(s) will be available for you to access from 9am on the 27th October so please keep a check on your order history (or in the 'MyTickets' section of your App) for these to show again in due course.