We do rely on the promoter informing us of any updates and in the event of a venue change, we'll inform you via email. 


If the event you've booked has changed location then not to worry, your original ticket(s) will always remain valid for use and you just need to go and enjoy your night as normal!


If you can no longer attend then you're entitled to a refund and for this, you just need to get in touch with our Customer Care team (usually within 7 days of the notification email or before the event date for last-minute venue changes). Give us a call on 03333 010101 or raise a request here


As per our Fair Refund policy, we can understand that a change of venue isn't your fault so you'll be refunded the full amount of your order (Face value, booking fees, and any unused postage) NB. Refund protection fees and charity donations are non-refundable