Unfortunately, where a refund request lies outside of the 7 day notification period, Skiddle are unable to authorise a refund, as these decisions are made solely by the promoter.


As stated in the original postponement email, customers who can not attend the rescheduled event must submit their refund request via the automated link or by contacting our Customer Care team, within 7 days.


Once the 7 days have expired, the automated refund link will no longer be valid and you will not be able to claim a refund.


We're sorry to hear that you can not make the new date, but we always advise passing on your unwanted ticket to a friend, family member or other ensure that you don't lose out on the money spent. 


Once you've found someone to take the unwanted ticket off your hands then head to your order history to update the details.


Failing that, you could also try getting in touch with the event organisers directly, on their social media pages or website, to see if there's anything they can do for you.