Cool:Off FAQ

Are deposit/balance/payment plan tickets included?
Yes, deposit/balance/payment plan tickets can also be issued with a Cool:Off refund within the 72hr grace period. 
Wed, 13 Dec, 2017 at 10:14 AM
When will I receive my Cool:Off refund?
Once your request is approved, the refund will be actioned for you straight away. Most banks will show this on your statement immediately but some m...
Sat, 18 Feb, 2017 at 2:48 PM
Do I get notified about my Cool:Off refund?
You’ll receive an automated email to confirm that the refund has been processed. This will be sent to the email address held on the order at the time.
Sat, 18 Feb, 2017 at 2:49 PM
I’ve requested Cool:Off, can I withdraw my request?
Once a refund has been processed, we’re unable to reverse this.  You can re-purchase the tickets if they’re still available, if they have moved onto ...
Sat, 18 Feb, 2017 at 2:51 PM
My card details are no longer valid, how do I get a refund?
If you've had your card replaced since being granted a refund then not to worry as your refund will still go back to the linked account as normal.
Sat, 18 Feb, 2017 at 2:52 PM