Cancellations, Postponements & Refunds

My debit/credit card has been fraudulently used, can I have a refund?
Refunds can only be issued if the event itself has been cancelled/postponed or changed venues, as agreed to in the terms and conditions upon purchase. I...
Fri, 8 Jun, 2018 at 10:19 AM
I've accidentally booked twice, what are my options?
If you find that you've mistakenly duplicated your order, we'd strongly suggest getting in touch with us at the soonest possible moment. If yo...
Tue, 12 Jun, 2018 at 11:30 AM
Cool:Off policy FAQs
Will Cool:Off only apply to certain events / promoters? Cool:Off only applies to events where the promoter has opted in. This will be identifiabl...
Wed, 13 Dec, 2017 at 10:48 AM
I've seen than an event I have purchased ticket for has been cancelled / postponed but it is still live on Skiddle?
If you have seen either a social media post, a statement from the organisers or even in a newspaper (yes we've had that one before!) that an event you ...
Thu, 5 Jul, 2018 at 10:10 AM
The event I'm going to has been postponed and rescheduled has not been announced, what are my options?
You are entitled to claim a refund at any point until you have received a rescheduled date email from Skiddle. Then a further 7 days is granted to claim...
Tue, 31 Jul, 2018 at 1:21 PM
My bank account has closed since purchasing my tickets, will I still get my refund?
By law we’re unable to refund to a different account, so please allow 10 working days (not including weekends) for your refund to reach your bank account. ...
Tue, 31 Jul, 2018 at 12:19 PM